Welcome to Y9 application. Your privacy is important to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service. It also informs you about your privacy rights and the legal protections in place.
We use your personal data to deliver and enhance the service. By using the service, you consent to the collection and use of your information as described in this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
Membership number: A unique account created for customer to access our service or its parts.
Application: Refers to Y9 MICROFINANCE APPLICATION, the software provided by the company.
Company: Y9 MICROFINANCE TANZANIA LTD, located at Horizon Building, Plot 157, Haileselassie Road, Oyster Bay, Dar es Salaam, Tanzania (referred to as "the Company," "We," "Us," or "Our").
Country: Tanzania.
Device: Any device capable of accessing the service, such as a computer, cellphone, or tablet.
Personal Data: Information that relates to an identified or identifiable individual.
App: The Application.
Service Provider: Any individual or entity that processes data on behalf of the Company, including third parties that help facilitate or analyze the service.
Customer: The individual or legal entity accessing or using the service.
Information We Collect
We may collect the following types of information:
Personal Information: Information that identifies you personally, such as your name, email address, and phone number.
Usage Data: Information about how you use the app, including your interactions, preferences, and other analytical data.
Device Information: Information about your device, including your device ID, operating system, and version.
Location Data: We may collect information about your device's location if you grant us access to do so. This information helps us provide location-based services and enhance the user experience
How We Use Your Information
We may use the information we collect for various purposes, including:
To provide and maintain our app: This includes ensuring the app functions correctly, troubleshooting technical issues, and monitoring usage patterns to optimize performance and reliability.
To improve, personalize, and expand our app: We aim to enhance user experience by tailoring features and content to your preferences. This may involve adding new functionalities or making updates based on user feedback and trends.
To understand and analyze how you use our app: By collecting usage data, we can gain insights into user behavior, which helps us identify areas for improvement and enhance overall usability.
To communicate with you, including for customer service and updates: We will reach out with important information, updates, and promotional content, as well as to address any inquiries or issues you may have.
To find and prevent fraud: We implement measures to detect and prevent fraudulent activities, ensuring the security of your data and the integrity of our services.
Retention of Customer Personal Data
The Company will keep your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your personal data as needed to meet our legal obligations (such as complying with relevant laws), resolve disputes, and enforce our agreements and policies.
Additionally, the Company will retain usage data for internal analysis. This data is typically kept for a shorter duration unless it is needed to enhance security, improve the functionality of our service, or if we are legally required to retain it for an extended period.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
With Service Providers: We may share your information with Service providers who perform services on our behalf.
For Legal Reasons: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect against legal liability
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access and request a copy of your personal information: You have the right to request confirmation of whether we hold your personal information and to obtain a copy of that information. This enables you to verify what data we have about you and how we are using it.
The right to request correction of your personal information: If you believe that any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update that information. We strive to ensure that your data is accurate and reflects the most current information.
The right to request deletion of your personal information: You can request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable). We will evaluate your request and delete your information in accordance with applicable laws and regulations.
Please be aware that we may need to retain certain information if we have a legal obligation or valid reason to do so
Links to Other Websites
Our A may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: