Introduction
Y9 Microfinance Tanzania Limited ("we," "us," or "our") respects the privacy of our customers ("you" or "your"). This Privacy Policy describes the types of information we collect about you, how we use and disclose that information, and your choices regarding your information.
Information We Collect
We collect information about you from various sources in order to provide you with our financial products and services. This information may include:
- Personal Information: Name, address, phone number, email address, Social Security number, date of birth, and other government identification.
- Transaction Information: Account activity, transaction history, balances, and payment information.
- Device Information: Information about the device you use to access our services, such as IP address, device type, and operating system.
- Usage Information: How you use our website and mobile app, such as browsing history and features accessed.
How We Use Your Information
We use your information to:
- Open and service your accounts;
- Process your transactions;
- Send you important account information and marketing communications (with your consent);
- Comply with legal and regulatory requirements;
- Prevent fraud and protect your accounts; and
- Improve our products and services.
Information Sharing
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with companies that help us operate our business, such as credit reference bureaus, data processors and marketing partners.
- Legal Requirements: We may disclose your information to comply with a law, regulation, subpoena, or court order.
- Business Transfers: We may disclose your information in connection with a merger, acquisition, or other business transaction.
We will only share your information with third parties who agree to comply with our privacy standards. You will have the opportunity to opt out of the sharing of your information for marketing purposes.
Your Choices
You have choices regarding your information:
- Access Your Information: You can request to access a copy of your information.
- Correct Your Information: You can update your information if it is inaccurate.
- Opt Out of Marketing: You can choose not to receive marketing communications from us.
- Close Your Account: You can close your account and request that we delete your information, subject to legal and regulatory requirements.
Security
We take steps to protect your information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect information from children under 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at 0800711999 or info@ybank.com